You may return new, unused items within 30 days of delivery for a full refund or exchange.
Items must be returned in their original condition and packaging, including all accessories and manuals.
To start a return, please contact us at info@augolife.com with your order number and reason for return. We’ll provide you with return instructions.
Non-Returnable Items
Items marked as final sale or non-returnable at the time of purchase.
Products that have been used, damaged, or altered after delivery (unless they arrived damaged or defective).
Refunds
Once we receive your returned item and inspect it, we will process your refund within 5–7 business days.
Refunds will be issued to your original payment method. Shipping costs are non-refundable, unless the return is due to our error (e.g., defective or incorrect item).
Return Shipping
You are responsible for paying return shipping costs unless the item arrived defective, damaged, or incorrect.
For your protection, we recommend using a trackable shipping method.
Damaged or Defective Items
If your order arrives damaged or defective, please notify us within 7 days of delivery with photos of the issue. We will arrange a replacement or full refund at no cost to you.
